It appears that Amazon has been having troubles recently with sending out the wrong items to consumers ordering products on the website. Specifically, sending used (versions of) products in place of items ordered as new.
This is something that we ourselves have noticed twice in the last few weeks. Therefore, we can back some of the claims going around recently surrounding mishaps created by Amazon’s fulfillment centers. The issue seems to be completely random and only affects orders shipped and sold by Amazon. So it isn’t the sellers trying to pull a fast one on you.
What happens is that the consumer orders a product, like normal from Amazon. The product is listed as “new” (not used, or coming from the Amazon Warehouse Deals section). However, the product that comes in might be enclosed in the Amazon Warehouse Deals bag with a sticker showing that the item has been gently used but verified by Amazon as just fine. In other cases, it may be enclosed in a plastic bag by UPS from a previous return still (with the return label/address information of the previous buyer clearly exposed).
The item would come shipped in a normal Amazon-themed padded envelope, so the consumer won’t know what they have until they open it to reveal the product inside (and whatever bag it is tucked away into).
Personally, of the two experiences we ourselves have had in the last two weeks, we noticed one of each situation. One from Amazon Warehouse Deals, and one from a customer return with the previous label and everything. In both situations, the products were ordered as new (this includes going back to verify the order information on the site to make sure we weren’t losing our minds).
Amazon has not commented on if this is a system issue affecting multiple fulfillment centers or if it is simply an uptick in unfortunate user-error here or there. However, it is suspect when we alone experience it more than once in such a short window of time.
Thankfully, if you have experienced this, there is no reason for concern. Amazon is really good about its return process. In fact, it is one of the company’s strongest selling points that has allowed it to reign so quickly over others. So if you have run into this, simply start a return via Amazon’s website within your orders section and explain that they sent the wrong item. Describe it in detail in the box they provide and choose to have it swapped out with the same exact item.
The chances of receiving another used item are quite unlikely. However, if you do or have experienced this a number of times recently, it wouldn’t hurt to reach out to Amazon via their contact section. Let them know by chat or phone about what is going on so that they can investigate it.
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March 16, 2021 at 07:40AM
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Amazon has been shipping used/returned items to customers - Poc Network
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