Costco's 'mysterious cake box' system has Twitter users baffled - Insider

• Over the weekend, one Twitter user's viral post drew attention to Costco's cake-ordering system.
• You can't order a cake online. You must write your request on a piece of paper and put it in a box.
• The user, Lucy Huber, wrote that Costco told her: "if you put it in the box, it will be there."

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You can't order a cake from Costco online, nor can you call Costco to order a cake.

Instead, you must write your request on a piece of paper, physically drop it into a box at the Costco bakery, and hope your order is there on time and as requested. It's a system that writer and editor Lucy Huber pointed out in a tweet on Thursday and one that's mystified people in the days that followed. 

"Ordered a cake from Costco and their system is from the 1800s," Huber wrote in the May 11 tweet. "You write what you want on a piece of paper & put it in a box then nobody follows up and you just show up and hope they made it?"

—Lucy Huber (@clhubes) May 11, 2023

As of Monday, the tweet had 19.5 million views and 237,000 likes.

According to Huber, she tried calling Costco to confirm the process, to which she said they responded: "If you put it in the box, it will be there."

Indeed, according to Costco's website, you cannot order a cake online. (You might be able to fax a request to your local Costco bakery, but they'd have to tell you whether they accept faxes, Costco's website says). Costco did not immediately respond to Insider's request for comment.

—Lyndsey Fifield (@lyndseyfifield) May 11, 2023

Costco's "mysterious cake box" baffled some Twitter users over the weekend, while others appeared to know the drill, assuring Huber that the cake will be there when she requested it.

Huber did not immediately respond to Insider's request for comment, but in a follow-up tweet two days after she placed the order, Huber said the cake arrived as ordered.

—Lucy Huber (@clhubes) May 13, 2023

Huber wrote that she decorated the sheet cake herself to satisfy her 3-year-old's request: "a cake with a whole city on it."

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